The Wellbeing Services County of Southwest Finland: Ward for families and newborn (Tyks)

Youpret’s interpreting services are used daily by healthcare and social services professionals across Finland. One of our long-standing clients is the Wellbeing Services County of Southwest Finland (Varha).

Turku University Hospital (Tyks) provides comprehensive specialized healthcare services for residents of Southwest Finland. The Families and Newborns Unit at Tyks employs more than 60 professionals, and the pace of work can often be very demanding. We had the opportunity to hear about the staff’s experiences using Youpret’s interpreting services in a busy healthcare environment.

“The need for an interpreter can arise unexpectedly”

Youpret’s interpreting services have been used in the Families and Newborns Unit since 2022. Interpreting by appointment and instant interpreting are utilized almost daily as part of patient care and counselling situations where there is no shared language with the family or when complex matters need to be discussed.

Youpret’s interpreting services are well suited to the fast-paced hospital environment. The services are continuously developed based on user feedback to provide the best possible support when interacting with clients who speak different languages. For example, the option to request a female or male interpreter allows users to tailor the service to their specific needs. When discussing sensitive topics, families may have preferences regarding the interpreter’s gender.

Wide language selection and ease-to-use service

At the Families and Newborns Unit, interpreting services are booked through the Youpret app. When we asked about the best aspects of the service, the wide language selection stood out in particular:

The unit is highly satisfied with Youpret’s interpreting services, and the app has become an established part of the midwives’ daily routine.